1 reviews | Active since Apr 2017
Problem solving not efficient.
<p>So on the 15 of April 2017 me and my boyfriend decide that we want pizza but we don't want to go out since the Romans pizza in vanderbijlpark does not do deliveries we called Dial-a-meal to do the deliveries for us. So I vcalled and ordered one chicken and Mayo with Bacon and one Bacon avo and feta large pizzas with the thick base(even the receipt from dial-a-meal states exactly what I ordered) so I waited and eventually the pizza came and I was excited to go eat and enjoy my meal without hesitation I didn't check the pizza coz the receipt had it all correct and when I got to my room I was shocked to find that instead of the Bacon avo and feta I had gotten chicken Mayo with feta, so I quickly rushed to call the driver back but sadly he was already far and I called the dial-a-meal offices and I told them my problem I will admit the ladies at dial-a-meal spoke to me in a very lovely manner and I appreciate it but how they solved the matter least impressed me. Whether the mistake was made by dial-a-meal or Romans I'd never know but I was told to eat the chicken Mayo pizza with Bacon and once they find out who was at fault between Romans and Dial-a-meal that's when they would contact me the next day (16 April 2017). Honestly if this was an appliance or gadget that would be fixed the next day I'd understand but this is food and when most people order food its because I want to eat the food now if not today... really their problem solving s****s were not efficient enough for me the customer and because I was hungry and couldn't wait for the next day to get my correct pizza I just had to eat that incorrect one. Hopefully next time they should be quick on their feet to resolve such matters.</p>
Hi Onika, We're sorry for the frustrating experience you had with your order at the Vaderbijlpark store. I will make sure to give you detailed feedback via the personal email address you provided.
Kind regards, Mandy - Customer Service Manager
Hi Onika, We're sorry for the frustrating experience you had with your order at the Vaderbijlpark store. I will make sure to give you detailed feedback via the personal email address you provided.
Kind regards, Mandy - Customer Service Manager
