PRIORITIZE ONLINE ORDERS AND MAKE THE CORRECT FOOD !

I am showing my dissatisfaction in not only the food i was given, but as well the horrible service that is shown by the rosmead romans pizza branch.

I had completed an online order which was placed at 6:02 pm. I had received no call or email whatsoever with regards to my order confirmation. i had arrived 10 minutes later by the branch considering i was told my order would be ready in 15 minutes. Upon coming to the branch and going to the collect counter, i advised i was here to pick up a collection and provided my phone number. The woman behind the counter then said that she did not pick up the order because she was “too busy,” but yet when i got there she was laughing and talking with the cashier. She proceeded to say she needs to manually enter in the order and send to the kitchen, so the order she placed was at 6:13pm and i was told my order will be ready in 15 minutes. Time passes and i go back to check my order, but it was still not ready. i finally get my order 25 minutes later and when i got home i saw the order was wrong. I had ordered a thick base pizza but the one i had received was a traditional base and the crusts were all burnt and there was hardly even cheese on the pizza.

What is the point of online ordering when you don’t even prioritise online orders, which are meant to be the case. i had to break my fast late now because your service and staff do not care when orders come through and now not only my time is wasted, but you can’t even get my order right.

I am extremely dissatisfied and disappointed in not only your food, service but your rosmead establishment as a whole.