Poor Service Delivery

Ordered 2 pizza's for delivery at 18:00 on 26 May 2023. I was with my wife while she made several attempts to state, restate, spell and respell our home address to the staff member at Romans. Once done, the order was placed. We received our pizza's cold at 20:38 after being assured by the driver that the food was warm. He took the money before handing over the pizza's - my bad. I should have checked first before paying. Needless to say, this was the last time we bought food from Romans Pizza Wellington.