1 reviews | Active since Aug 2016

31 Aug 2016, 20:55

Poor customer services

<p>I bought a pizza at roman's pizza and and my order number was #222 I waited for the pizza while they called order #218 #219 #220 #221 .then I waited again while they called order #223 .after realizing that they skipped #222 i approached the counter to ask about my order then they told me that they only call the last order then the once that came before the customer will just have to automatically understand that they order us already out.meaning the person who came after me got there order before me that came first. I find this to be the craziest and lousiest explaination ever.I can't wait for pizza 30min jst because they want the last customers order to come out first. This stuff needs to be taken to customer service training </p>

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Replies (3)
Romans Pizza
Romans Pizza's reply31 Aug 2016, 21:14
Official

Hi Tera Ntuku,

Thank you so much for letting us know about this. I'm sorry that your experience was so frustrating and disappointing. This is certainly not the level of service we want to be delivering to our customers. I will also get in touch with you on your personal email address to make sure that we look into what went wrong here.

Thanks again for letting us know!

Kind regards,

Mandy Coetsee - Customer Service Manager Cell: ********** 171

Best regards,

's update18 Sept 2016, 14:43
Reviewer Update

Hi even up to today no contact way made by the store

Romans Pizza
Romans Pizza's reply19 Sept 2016, 21:26
Official

Hi there,

I am following up with the store again, I'm sorry to hear that they have not been in contact with you! I will make sure this is taken care off.

Kind regards,

Mandy Coetsee - Customer Service Manager

Best regards,