Poor Customer Service

On Sunday the 10th of January 2021 I went to purchase a Pizza at Romans Pizza in Soshanguve South View, extension 6. As I was visiting home that day weekend.

I had money in my account approximately R300 that I transferred on that same day to be certain. Transactions went through but the store said the money is hanging somewhere and they don’t know if the transaction went through. We tried again same thing happened, they said their machine was offline, I am on crutches so I can’t walk much I asked my friend to withdraw the money and we can buy cash only to find out there was no money in the account therefore I incurred costs R7 for insufficient funds, money has already been deducted from my account.

At this point I decided to show them my bank statement as evidence that money went through to them and was deducted twice from my account.

They told there was nothing they can do except wait wait for 3 working days and only then I can email my bank statement because it will be proof that transaction went through, they said the statement I showed them was invalid because money that has already went out and can come back in my account either Monday or Tuesday so I have to wait for 3 working days.

At this point I’m devastated because transactions went out of my account but I end up leaving the store with nothing. And a loss of R327.6 from my account.

I have attached my bank statement as evidence R159.90 R159.90 R0.40 for insufficient funds R0.40 for insufficient funds again R7.00 decline withdrawal

Total of R327.6 loss I incurred that day as per bank statement and I didn’t even get my pizza. Manager gave me his details and said that I must send my bank statement after 3 working days.

Tshepo and Emily we people on duty on Sunday. I emailed customer service they called to say it’s their mistake I can come get my money back.

I did go to the store the next Saturday and I must say I’m completely disappointed. They gave me R320 only, despite having mentioned and indicated the loss I incurred for this incompetence of theirs. I even went to an extent of submitting my bank statement as evidence. Customer service in this store is absolutely bad. They didn’t even take into consideration my time and money wasted travelling to their store to collect my money.

I am not happy because I expected to get back all the money I lost being R327.60. They absolutely don’t take accountability for that. Poor service.