Pathetic Service
I visited Romans clearwater last Thursday after 7,my order number was 98, I ordered two Best Value Pizzas(Beef& Cheese with Chili base& Bbq Chicken), was advised that the order will take about 15 mins, waited for the pizza for more than that, I asked the guy that took my order how far my pizza was as I waited long enough already, he asked the lady at the back and she advised that my one pizza was almost ready but my other pizza burnt, I asked her why and she advised that they short staffed as 4 of their colleagues was fired today, which I don’t understand why the shop didn’t close or replaced the staff, I was told to wait again which I couldn’t as I was waiting for almost an hour, I requested for a refund and eventually given, as I left the shop the guy ran after me to give my pizza, he apologized, I took the pizza & give the cash back, to my surprise when I got home , I got a wrong order instead of Beef& cheese, I got ham, I am so unhappy and cant believe the service I received, if I could I would have taken the pizza back but the distance from my house to clearwater….Not happy very bad service received from Romans Clearwater.
Thank you for your time to talk! I really am sorry for the frustrating experience you had with your order at the store. As discussed, the area manager will get in touch with you personally to make sure this is attended to and addressed at store level.
With kind regards,
Mandy - Customer Service Manager
Thank you for your time to talk! I really am sorry for the frustrating experience you had with your order at the store. As discussed, the area manager will get in touch with you personally to make sure this is attended to and addressed at store level.
With kind regards,
Mandy - Customer Service Manager
MY APOLOGIES FOR ONLY RESPONDING NOW,THANK YOU VERY MUCH TO THE MANAGER THAT CONTACTED ME, I WENT TO ROMANS PIZZA AS ADVISED AND MY PIZZA WAS REPLACED, THE PIZZA THAT I GOT WAS THE WAY THE PIZZA WAS SUPPOSE TO TASTE, THANK YOU ROMANS FOR LOOKING AFTER YOUR CUSTOMERS....
MY APOLOGIES FOR ONLY RESPONDING NOW,THANK YOU VERY MUCH TO THE MANAGER THAT CONTACTED ME, I WENT TO ROMANS PIZZA AS ADVISED AND MY PIZZA WAS REPLACED, THE PIZZA THAT I GOT WAS THE WAY THE PIZZA WAS SUPPOSE TO TASTE, THANK YOU ROMANS FOR LOOKING AFTER YOUR CUSTOMERS....
Thank you so much for the follow up message! I am very happy to hear this was attended to and sorted out. Thanks again for allowing us the opportunity to make up for this.
Kind regards, Mandy - Customer Service Manager
Thank you so much for the follow up message! I am very happy to hear this was attended to and sorted out. Thanks again for allowing us the opportunity to make up for this.
Kind regards, Mandy - Customer Service Manager