AO
Amoure O

1 reviews | Active since Jul 2015

19 Mar 2017, 15:43

Pathetic!!!

<p>I ordered a Lasagne at Romans Pizza in Elarduspark. After waiting 30mins to get my order I find out they gave it to another customer...</p> <p>Then they try to tell me but my order number had already been picked up so my ticket has been collected...yet Im standing there with NO lasagne...</p> <p>Then it comes out they made a mistake and gave 2 lasagnes to other people...</p> <p> </p> <p>Now I have to wait another 30mins for my food??</p> <p> </p> <p>This is pathetic!! Ive never had this kind of service and now I have to wait insanely long because of their mistake.</p> <p>If I wanted to wait an hour for food Id have made it myself.</p>

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Replies (1)
Romans Pizza
Romans Pizza's reply20 Mar 2017, 10:31
Official

Hi Amoure, I'm so sorry for the frustrating experience you had at the Elardus Park store! I can certainly understand and appreciate that you are not happy about this. I was hoping to be able to speak with you personally to make sure that we attend to this, I left a voice message on the number you provided.

Kind regards, Mandy - Customer Service Manager