Not happy for the umpteenth time...!

Romans Pizza Montclair Mall has ensured that my money does not enter their till! For about 2 years we as a household have supported Romans Pizza Montclair Mall, roughly always ordering the 2 same large thin base pizzas. Spare Rib and Mushrooms and a Quattro, not complicated and seldom varied. Only once before did I mention that the mushrooms were missing on a pizza ordered, but that was about it. Well all that has come to a swift holt after receiving a Spare Rib pizza that looked as though it had been dragged through a diesel spill. (Something to do with the base sauce being changed) is what I was told by the store manager. If I wanted a BBQ basted, bits of meat nuggets, with hardly any mushrooms to speak of, I would have ordered one. ...a long story later I got to call Clinton who is some big chief at the store and told him about my problem- I sent him pics of the pizza via wattsapp and he responded he would get back to me. I was told that we could however collect a replacement pizza "on the house", for which I was grateful. So on Tuesday evening we decided to order pizza and redeem the offered replacement. We called the store to place the order and thats when the trouble began. The "manager on duty" took my call and I went through the normal routine of placing my order. We are a family of three and two large, thin based pizza's more than fill our needs. I was told no that Romans Pizza only sell in pairs, you pay for one pizzas and get one free, the cost roughly R180.00. Now thats not really the issue here, we are not gluttons and I see no point in having three large pizzas when all I needed was the one "replacement" and another large thin base Quattro. I was declined my request and told that is the way Romas sell their pizza. I know I could have just accepted the replacement pizza and been gone with it, however we are a family of three and one pizza does not satisfy all, hence the need for the second pizza- I once again sent a wattsapp to Clinton who came back with another "I will get back to you"- that was on Tuesday the 2nd Jan 2018 and still no word from him- I never intended to be THAT problem customer and as such feel that after this episode I will have to go back up the road to where they do wood fire pizza's, rather than embarrass myself by going back into Romans Pizza Montclair Mall. I have attached pics of the pizza that I believed not to be up to the standard of Romans Pizza, however if those standards dropped I never received the memo. - a very disappointed ex- customer.