No Pizza for Dinner

I am a very disappointed customer of Romans Pizza. Yesterday i made call to Romans Pizzain Mayville Pretoria at 16h20 to place an order and I indicated that I will collect my order at 17h00. To my shock and disappointment, I stood on the line for 5 minutes and there was only one person whom was assisted by one lady at the front while the other lady was on the phone. When the lady finished with te call she called me to pay, I gave her my Bank card to swipe the amount. When she went to the orders, My ORDER WAS NOT THERE, IT WAS NOT DONE. I was so shocked and bored at the same time. The time was 17h15. She said they will process the order and will have to wait for 15 minutes, I was so disappointed and time was against me I had to ask for my refund. I left the shop without my order that I placed at 16h20. The service I received was very bad. How can employees forgrt to take my order to the guys at the back and just live it at the till?? Too bad, I did not have my Pizza. Lesson learned is that I ill never again go to Romans Pizza Mayville Pretoria, I normally order at Romans Pizza Karenpark (opposite Wonderpark Mall) and I have never experienced this shame. Thousand Thumbs Up for Romans Pizza Karenpark