Mr D Delivery Dropped at Gate Without Notification – Order DFD***

I placed an order via Mr D for pizza (Order Number: DFD***). The expected delivery time passed with no updates or notifications. I followed up via the Mr D WhatsApp support, where the automated bot simply responded that the delivery was late — no further assistance or escalation.

After over an hour had passed, I decided to check with the security gate of my complex. To my shock, I was informed that the delivery driver had dropped off the food there without notifying me or making any attempt to call or message me.

This is completely unacceptable, especially when it comes to food deliveries that are time-sensitive and meant to be handed directly to the customer. Leaving food unattended at a security post without informing the recipient is not only unprofessional but also raises health, safety, and accountability concerns.

I am extremely disappointed in Mr D’s handling of this matter and the lack of real-time support when the issue was raised. I expect a formal response, an explanation, and a clear outline of what steps are being taken to prevent this kind of behavior from delivery personnel in the future.

I would like:

A formal apology from Mr D.

Assurance that this driver will be investigated and held accountable.

A refund or voucher as compensation for the mishandled delivery.

Improvement in the customer support experience, especially when a delivery goes wrong.

I hope Mr D will take this complaint seriously and act promptly.

Regards, Thetebudi Ledwaba