MM
Matimba M

1 reviews | Active since Aug 2012

23 Dec 2016, 07:47

Manager is disrespectful, no customer service and unprofessional.

<p>Junior - Manager at Romans</p> <p> </p> <p>I purchased two large pizzas at Roman Phalaborwa for R159.90 on the 22/12/2016. When I went to collect the pizzas, we noticed that the was a mistake in my order and they said they will rectify it, I should wait for six minutes.</p> <p><br />I accepted the apology and let them fix it. As I was waiting, that's when I saw the special for the day (two large pizzas, 2 liter colddrink and magnum ice creams for R189.90).</p> <p>I stated that I didnt see the special and I was not informed at the counter about it, so since I bought 2 large pizzas, cis it possible for me to add money (R30 difference) and get the special. The manager said no and I asked why not?</p> <p><br />The manager said it seems I came here to be bothersome today and my repsonse was, you cannot say such, your staff made an error with my order and they acknowledged it and I accepted their apology.</p> <p>I asked him, how am I supposed to take the manner in which he is talking to me and his response was, "take it anyway you feel like".</p> <p> </p> <p>I then reiterated that you shouldn't talk to a customer in that manner, but it seems he wasn't interested in my statement/concerns.<br />Another customer offered to pay for my order and I can get the money and buy the special. After that happened, the manager refused me purchasing from the store</p> <p><br />From my observation this manager clearly lacks customer service s****s, he is disrespectful and unprosffesional what so ever.</p>

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Replies (3)
Romans Pizza
Romans Pizza's reply27 Dec 2016, 13:42
Official

Hi Matimba, Thank you very much for taking the time to bring this to our attention. Such behaviour is simply unacceptable! I will make sure that your feedback is escalated to the store owner so that this matter can be addressed with the urgency that it deserves. I really do apologise for the experience you had at the store.

Kind regards, Mandy - Customer Service Manager

MM
Matimba M's update03 Jan 2017, 07:18
Reviewer Update

Hi Mandy,

Thank you for the response and a way forward in solving this matter. I am afraid that I have not received any communication whatsoever from the store owner at this point.

So can you kindly assist with this, so the matter can be resolved promptly.

Regards,

Matimba Machimane

Romans Pizza
Romans Pizza's reply03 Jan 2017, 07:21
Official

Hi Matimba, thank you for letting me know. I will make sure to follow up with the store owner.

Kind regards,

Mandy