MP
Melissa P

1 reviews | Active since Dec 2017

20 Apr 2019, 16:05

Invisible customer

Deeply disappointed in the Romans in Brandwag Bloemfontein, I dont mind if you have to count coins into your register but if you chit chat with a fellow casher and not attend to your customers and rather fidget with your phone than thats poor customer service. The cashers basically looked at us in our face and not even once thought to themselves to say that 'they will be with us in a moment' we stood there waiting like we never existed.

0
Replies (1)
Romans Pizza
Romans Pizza's reply22 Apr 2019, 16:46
Official
Hi Melissa,
Thank you for letting us know about this! I am so sorry for the poor service experience you had. The store owner did confirm that she managed to get hold of you to follow up with you personally. This will certainly be addressed and attended to at store level
With kind regards,
Mandy - Customer Service Manager