Insulted and disrespected. Poor customer service

I went back to ROMANS MORNINGSIDE to complain directly about the 12 pizza pies I purchased the previous day having a lack of filling. Since I live 20km away from the store by the time I took my pizzas home, the family were hungry and I could not bring it back to the store to complain. We were all fasting the entire day and this was the only food we had to break our fast with. Even though the quality was sub par we could not wait to drive all the way back to the store and get a replacement then come home again. So today when I spoke to the supervisor, he understood and said he would make it up to me by giving me 8 courtesy pizza pies. I said that I would like the full order of 12. He then called the store manager whom I had to explain everything too again. He said there is nothing he could do because I should have brought it back yesterday. He went on to insult me by saying "how can you eat something that is not right". He continued by using my religion (it's obvious I'm Muslim since I wear a long robe and have a beard) and asking for religious forgiveness of "maaf" and that I should be forgiving because it was the fasting month of Ramadan. I explained that religion has nothing to do with the issue. I'm a customer of his business with a complaint. Instead of taking my complaint seriously he asked me for my religious forgiveness and say their is nothing they can do. He even said he will not honour what the supervisor, Zain, offered me as compensation, 8 pies. This is poor and shocking customer service. I was disrespected and insulted. Not only is the food inconsistent so too is the customer service.

I'm at a loss. I loved Romans ever since I was a teenager buying their pizzas from the store in Queen Street Durban, then Overport and now Morningside. But after this experience I am no longer wanting to do so as I feel they don't care about me nor respect me, and the inconsistent quality of food they serve.