Incorrect advertising
Good morning,
I wonder if you are able to clarify something for me. The Romans Pizza in Florentia still has the any two large pizza (single topping) advertised for R99.00. It is advertised on the till slip and on a massive banner outside the store. So on Friday we go to order this special only to be told that the special is no longer valid. Even though we went on the 1st November and the slip says the promo is from 17th September - 31st October i fail to understand why they still have the special advertised. Is this their way to lure people into the shop only to make them spend more money?
The cashier was unapologetic and the store was super busy. So how many people fell into this trap? I am very frustrated and do not think this is right. If a promo ends or you have price change...the menu boards and adverts need to be changed accordingly and should correspond with the pricing on the till. Romans cannot advertise on price and charge another price. It is *********.
I look forward to hearing from you.
Thanks again for bringing this to our attention, we appreciate that we were able to get in touch with you to make sure this is attended to. The store owner also confirmed that he had the opportunity to follow up with you personally.
Kind regards, Mandy - Customer Service Manager
Thanks again for bringing this to our attention, we appreciate that we were able to get in touch with you to make sure this is attended to. The store owner also confirmed that he had the opportunity to follow up with you personally.
Kind regards, Mandy - Customer Service Manager