NZ
Nia Z

1 reviews | Active since Oct 2010

06 Mar 2016, 16:54

*********** staff with bad attitude

I'm a Pizza Perfect patron who was in the vicinity of a Romans Pizza today & felt like a pizza. First person at the counter gave me the feeling that I wasn't welcome there when I asked her if theres something similar to a four seasons pizza (everyone knows it's a basic ham, mushroom, pepper and olive pizza). She refused to help me, just saying no. Then the guy next to her said that he could help me. When I told him what I wanted he said there won't be a problem. The closest pizza they had was a Quattro however I didn't want the anchovy. I asked if I could swap the anchovy for peppers - a cheaper ingredient to anchovy at the same price - I was told no, to choose the same priced ingredient. So I decided on the piquant pepper instead. Thats when this guy told me that I now have to pay for the ingredient plus the anchovy I wasn't taking. Really Romans? It's so disappointing that customers have to even complain about such stupid things. As a Greek who grew up in a similar business our parents would be so disgusted that customers get treated this way. Get back to basics & treat customers the way they should be treated. Don't bother responding, im not interested in your generic response.

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Replies (1)
Romans Pizza
Romans Pizza's reply07 Mar 2016, 08:57
Official
Hello skyblu,

Good morning Nia

Thank you for taking the time to give us feedback on your visit to our Elarduspark store.

We sincerely apologize for the inconvenience you have experience.

Olavo will get in contact with your shortly to get this matter resolved.

Regards,

Roman's Pizza