I would like to complain about Romans Pizza Diamond Pavillion Kimberly

I would like to complain about Romans Pizza Diamond Pavillion Kimberly. I placed an order at 18h23 and as I'm typing now 20h18 that order hasn't arrived. I spoke to the Manager called Maria and she promised to call the driver still it took 40.minutes before he showed up. The driver showed up at 20h23 and said it was not his fault. No apology whatsoever. Buy at Romans Pizza diamond pavillion at your own risk!!!!!! No sense of urgency whatsoever!