I ordered a pizza from Roman's they make use of ubereats the money was taken from my account and I never received my food

I ordered a pizza from Roman's they make use of ubereats the money was taken from my account and I never received my food. When my friend called to ask about my order that I did on the uber app they said they don't pick up my order. This is unacceptable and they ***********. I never got my food they should make sure before taking peoples money they deliver on service. This is terrible and till now I didn't get a refund or my food. So where did the food or money go.