SS
Stephan S

1 reviews | Active since Dec 2017

09 Feb 2019, 21:33

Horrified at Romans Pizza Cambridge East London

This was by far my most shocking experience to date, they have a special where you get 2 pizza's for 100 bucks, but you have to buy online. So that's what we did, only to get 2 cold sick looking pizza's with nothing but cheese on. Very weird as i ordered one bacon and one bbq chicken pizza's. After arguing about who made the mistake, they still went and made us pay R50 over the R100 advertised price for our toppings, which by the way they gave us as take away in a plastic container separately on the side. We had to go home and add the dry toppings our self's. Horrified, I can honestly say, myself and my family will never spend money there again and i will advertise this experience to everyone i know...

0
Replies (3)
Romans Pizza
Romans Pizza's reply11 Feb 2019, 16:21
Official
Hi Stephan,
I called the number you provided with your review, but it seems that you are no longer using this work number and no one know how I can get in touch with you to make sure we follow up on what happened here? I am also not able to find any Online Order profile for you on our system. 
The current special that we have available is not only valid for online orders, You can call your order in at the store, or order at the counter. I'd appreciate it if you would kindly provide contact details where we will be able to get in touch with you personally to follow up.
Thank you & kind regards,
Mandy - Customer Service Manager
email: *** 
SS
Stephan S's update12 Feb 2019, 12:04
Reviewer Update
Thank you so much for Mandy @ Romans Pizza HQ. They responded immediately to my query and I must say i was very impressed with how fast they assisted and contacted me regarding this. After speaking with Mandy i realized that the issue is not with Romans Pizza, but rather with the one or two individuals, not equipped to do their jobs. Thank you so much for resolving this issue.
Romans Pizza
Romans Pizza's reply12 Feb 2019, 13:05
Official
It was a pleasure assisting with this Stephan! Thank you for allowing us the opportunity to sort this out.
Kind regards, 
Mandy