Hire better staff if you serious about having a business

What is the point of placing an order online if you only start preparing it once I get there you need to train your Jubulani Mall that the point of call and collect is to make sure you don't have to get there and wait today I placed an order and the it was confirmed 20 min later I get there and the order was not done it wasn't even in the process and I was expected to wait, staff on dutie Nikiwe, Lindiwe, Snelisiwe and Thando