YT
Yolandi T

1 reviews | Active since May 2009

25 Aug 2015, 11:27

Highly disgusted

On Sunday I went and ordered 2 pizzas, eventually when they were ready the 1 order was wrong - my sister who hates onions clearly asked for a tangy Russian with no onion and I ordered a hot one with extra basting as this pizza is very dry.. nevertheless so she got her pizza WITH onion and i received a pizza with only the inner with toppings. It must've been a good 10 cm on the outside with no topping or no sauce. So I basically paid for 1/2 a pizza. She complained about the onions and she got such a look from the staff member that i didnt even bother to complain. I mentioned to her that this is not acceptable, if i wanted half a pizza I wouldve ordered one. I dont know if they were just busy or lazy, but this is not acceptable. They should start listening to orders and execute it properly - and the guy who makes the pizzas should learn how to cover the pizza properly not just the inside part of it. If I could, i wouldve attached a photo here to show you how bad it actually looks!

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Replies (1)
Romans Pizza
Romans Pizza's reply25 Aug 2015, 11:35
Official
Hello yolandi3,

Thank you for taking the time to contact us with feedback after your experience at our Wilrogate store.

We at Romans Pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Liana Stoltzer
Romans Pizza