1 reviews | Active since Jan 2015
Harassment from branch
On the 29 Oct 2017 by 19h00 I went to Roman pizza branch by Carnival mall, and got the most disgusting welcome by the door from one of the useless employees. Your so called Sithembile, was at the door swearing another customer who was walking out for who knows what. Poor us we had to wait for her to finish with her straatmate act before we could walk in because she was even holding the door.
Got to the counter to place my order, before I could place my order I asked for her name, ‘Sithembile’ (the lady who is well trained by Roman pizza to swear at customers). Placed my order and sat to wait for my food. Like the drama we saw as we walked in was enough, Sithembile come to me with such overwhelming attitude for days and asked me why I requested for her name? That lady has no respect to save her life, I asked her to stop harassing me because my reasons have nothing to do with her, noo, not that one. She actually raised her voice and started screaming making no sense. How dare she. I am tired as hell from all the driving I had to do that day the next thing I have to deal with your Sithembile. If that’s how you train your employees then Sis” on you.
There is a reason why Debonairs franchise is bigger than you, its such harassment we try to avoid. Quality customer service is something your company don’t maintain
Hi Maggie,
As per our telephonic conversation, I have escalated to the store owner who will contact you. I apologize once again for the poor service you received.
Thank you for getting in touch with us.
Regards,
Ayanda Khumalo
Roman's Pizza: Customer Service
Hi Maggie,
As per our telephonic conversation, I have escalated to the store owner who will contact you. I apologize once again for the poor service you received.
Thank you for getting in touch with us.
Regards,
Ayanda Khumalo
Roman's Pizza: Customer Service
