FRUSTRATION FOR ROMANS

i bought from this company at Tsakane mall and they have taken my money twice when i had to pay for what was due to me. it was on the 30th of June and told me the other amount will be reversed back into my account, i waited and the 24 hours they told me about turned into a week and i went back that is when they started to contact their franchiser about the query i had and the franchiser said to me he will contact me for further feedback.well he didn't until i massaged him or rather reminded him about the money that didn't return to my account .he then tells me that they are waiting for their bank to sort it out and today he tells me again that i must bring some documents to them so they can process it. now what i'm asking myself is how is this my problem about the banks cause to me this looks like he is not taking this issue seriously or is it because he had never experienced this and besides why not take the money by the till point and deal withe issue without involving me .Romans pizza Tsakane i don't like how you take care of your customer and how do you expect to have our loyalty when you deal with situations? .