1 reviews | Active since Jul 2016

30 Jul 2016, 13:06

Frustrated

<p>Having placed a telephonic order with Ronald at the Karen Park Branch as we so often do, I was dissapointed when having collected the pizza's arriving home and realizing that Ronald got the order wrong! I was given a Four in One and charged accordingly but actually ordered a Tropical. I immidiatly called the store and agian spoke to Ronald. No apology was made. I was told they would fix it and I need to bring the wrong Pizza back. This I did. Funny that I was not refunded the monatary difference and was not given my slip back. Having always received good service from this store, today I was left frustrated and dissapointed.</p>

0
Replies (2)
Romans Pizza
Romans Pizza's reply08 Aug 2016, 17:46
Official

Hi Simone,

I recently joined the Roman's Pizza team as Customer Service Manager, and I hope to be able to follow up on some oustanding complaints that I've picked up on. I hope you don't mind me reaching out to you via your personal email address that you provided with this post, in order for me to see what I can do to attend to these concerns.

With kind regards,

Mandy Coetsee

Cell: ********** 171 email: **********

's update08 Aug 2016, 17:57
Reviewer Update

Hi Mandy. You are most welcome to e-mail me at ********** I will gladly respond. Regards, Simone