LP
Liezl P

1 reviews | Active since Jul 2011

01 Nov 2017, 14:05

Food and after service

I purchased 4 pizzas 25 October 2017. When I arrived home, 50km from where I purchased the pizza and Sat down with the family to enjoy a nice pizza, the pizza bases were still half raw. The bottom is nicely cooked but the rest of the base was still raw. I called to complain and my number was taken down. The next day while I was in a meeting I received a call from Romans, so after the meeting I called back and left another message. I received no feedback again from Romans. I am very disappointed in the food and the after serviced received from Romans Herm****.

0
Replies (2)
Romans Pizza
Romans Pizza's reply01 Nov 2017, 19:31
Official

Hi Liezl,

Thank you for contacting us.

I apologize for the poor service received from our branch.

I will escalate and check what the delay in response is and request the store to contact you.

Regards,

Ayanda

Roman's Pizza: Customer Service

LP
Liezl P's update01 Nov 2017, 19:47
Reviewer Update
Thank you Ayanda, that would be much appreciated.