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mH
monica H

1 reviews | Active since Jul 2014

13 Sept 2017, 07:14

extremely bad service

on Friday 08/09/2017 we phoned romans and placed an order. we were told we could come collect within 10 minutes. 15 minutes later we arrived at the store only to find that our order was not ready yet, in fact they did not even start with the order. We were told that they lost our docket.( how convenient, as this is the second time this happens to us at the same place). we had another appointment and we missed it as we had to now wait extra longer for our order. this is totally unacceptable and i will not tolerate such service.

0
Replies (4)
Romans Pizza
Romans Pizza's reply13 Sept 2017, 11:14
Official

Hi Monica, I would like to apologise for the delay in receiving your pizza. We are know for best service and that is what we always strive to give each and every customer. I will escalate the feedback to the store and have a store owner/manager call you back.

Regards

Ayanda

Customer Service

mH
monica H's update13 Sept 2017, 11:26
Reviewer Update
We spoke to the a guy who i suppose is the manager and he basically sugar coated the whole thing by giving us a 2 L cooldrink. Apparently that was suppose to make it all better.
Romans Pizza
Romans Pizza's reply13 Sept 2017, 11:55
Official

Hi monica, Thank you for your reply I have sent you an email as per your request.

Regards,

mH
monica H's update19 Sept 2017, 12:40
Reviewer Update
WOW, FROM POOR SERVICE TO ABSOLUTELY PATHETIC SERVICE....IN FUTURE DON'T MAKE EMPTY PROMISES. IS THE MANAGER THAT BUSY LOOSING ORDERS THAT HE/SHE CANT CONTACT ME....YOU KNOW WHAT, KEEP YOUR APOLOGY AND YOU BETTER MAKE DAMN SURE YOU COMPENSATE ME AND MY FAMILY FOR THE INCONVENIENCE AND FOR WASTING OUR TIME.