Dishonest pizza

<p>On 18th October 2016, I purchased a pizza for R109,90 and billed twice for such purchase. Upon requesting that my bank account to be refunded the second billing, the supposed store manager told me that the amount will be refunded to my bank account within twenty-four (24) hours and that the is nothing the store can do.</p> <p>The store manager's assertion is troublesome as I had to personally call my bank to reverse the billing and such calls are costly. Further, the bank clarified that it is the merchant's responsibility to ascertain that clients double bills are returned, thus the store manager was dishonest and deceptive with their assertion.</p> <p>I hereby request compensation for nineteen (19) minutes of my airtime consequent to contacting my bank whereas the matter could have simply been solved at the store. 19 minutes amounts to R 57 of peak hours.</p>