SB
Shelley B

1 reviews | Active since Mar 2009

27 Aug 2015, 09:19

Disgusting Service and Cold Food

Last night I called through an order for 4 pizzas. After about 10 minutes I arrived at the store, paid for my order, and proceeded to wait for them to call my order number.<br> After waiting a further 30 minutes and no one calling my order number I asked at the counter where my order was as they had gone past its number already. This is where they pulled my order from the back of the kitchen. I don't know how long it had been waiting there but it was ice cold. When I asked the staff what the hell was going on, all I got was shrugged shoulders - no explanation, nothing.<br> The pizza was revolting - it was cold and had dried out. It was so bad that I didn't even bother to eat it.<br> I will not be going to Romans ever again!

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Replies (1)
Romans Pizza
Romans Pizza's reply27 Aug 2015, 11:13
Official
Hello sbracken,

Thank you for taking the time to contact us regarding your experience at our Honeydew store.

We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Liana Stoltzer
Romans Pizza