JA
Justinah A

1 reviews | Active since Jun 2012

03 Mar 2016, 09:02

Disgusted and humiliated

I order 4 pizza's from Romans Mamelodi yesterday 2 March 2016 with order no 607 Yvonne. I ordered 4 different large pizza's, 1 x chicken & mushroom, 1 x Spare Rib & Pineapple, 1 x Hot One & 1 x Four in One . I called around 16:50 and place my order and went to fetch it around 17:55. I arrived there and the shop was very full with no space to move. I went through and to pay for my order and waited 45 mins for my order. My order was ready and my no. was called so the lady only checked the 2 pizza's on top which was 1 x Spare rib & 1 X Four in One. when I arrived home I opened the boxes and to my suprise it was all just the same pizza's no Hot One & Chicken & mushroom. I invited friends over for pizza and some of them don't eat pork and to my embarrassment all of them were pork. I tried calling the shop and held on for more then 30 mins and was disconnected after that, I tried again 3 times but couldn't speak to anybody. I don't have a car and couldn't take it back coz I'm staying far from Romans I'm staying in Eersterust. I felt so humiliated and ashamed coz I invited people over but could't give them any food. I had to call KFC and order chicken which was a extra expense.

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Replies (1)
Romans Pizza
Romans Pizza's reply03 Mar 2016, 12:27
Official
Hello yamier,

Good afternoon Yvonne

As previously discussed this morning, your complaint was sent through to the Franchisee.

He will investigate the matter and revert back to you with feedback as soon as this matter has been resolved.

Thanks

Regards,
Rman's Pizza