1 reviews | Active since Apr 2011
Different pizza than what you ordered
Today was the 3rd time in about 6 weeks [I order pizza almost every Friday] that I ordered pizza on a Friday and when I collect one of the pizzas it is NOT what i ordered. I do a phone order so that I don't have to wait when collecting and to find that they prepared the wrong pizza and have to wait another 15 minutes to get the replacement is ridiculous.<br> <br> Today I ordered, among others a Chicken Mayo with feta and received a plain cheese. I was so angry that I just took it instead of waiting for the replacement. Thinking back they *****ed me as I received a R60 pizza instead of a R98 one.<br> <br> Every time the response is....\sorry"can we replace it. <br> Pathetic to say the least. Seems like I have to start supporting the competition."""
Thank you for taking the time to give us feedback on your experience at our Lynnwood branch.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Kind Regards
Roman's Pizza
Thank you for taking the time to give us feedback on your experience at our Lynnwood branch.
We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Kind Regards
Roman's Pizza