EC
Eric C
1 reviews | Active since Mar 2009
24 May 2019, 18:02
Customer *******
What a joke. If you remove any topping and ask them to add another they charge you, even if it is a lesser topping e.g. removing a meat to add a veggie. Really!
What a *******. Its pathetic really and shows the greed for profiteering. Changing a topping costs them nothing more as they add the toppings individually.
I used to enjoy Romans eating it almost 3 times a week. this one time I asked for a substitution and was asked to pay for it is the last time Romans will be seeing me. No other pizza place has this customer ******* policy.
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Replies (1)
Romans Pizza's replyOfficial
27 May 2019, 10:12 I’m so sorry to hear that you had such a frustrating and disappointing experience!
While we do have some restrictive measures in place with regards to exchanging of toppings that do not fall within the same pricing category, we always make the best effort to see if & how we can try to accommodate our customers.
I am unfortunately not able to view your contact details in your post to make sure we get in touch with you to follow up. If you’d be so kind to get in touch via email at *** I’d be happy to assist.
With kind regards, Mandy - Customer Service Manager
While we do have some restrictive measures in place with regards to exchanging of toppings that do not fall within the same pricing category, we always make the best effort to see if & how we can try to accommodate our customers.
I am unfortunately not able to view your contact details in your post to make sure we get in touch with you to follow up. If you’d be so kind to get in touch via email at *** I’d be happy to assist.
With kind regards, Mandy - Customer Service Manager
Best regards,
Romans Pizza's reply27 May 2019, 10:12
Official
I’m so sorry to hear that you had such a frustrating and disappointing experience!
While we do have some restrictive measures in place with regards to exchanging of toppings that do not fall within the same pricing category, we always make the best effort to see if & how we can try to accommodate our customers.
I am unfortunately not able to view your contact details in your post to make sure we get in touch with you to follow up. If you’d be so kind to get in touch via email at *** I’d be happy to assist.
With kind regards, Mandy - Customer Service Manager
While we do have some restrictive measures in place with regards to exchanging of toppings that do not fall within the same pricing category, we always make the best effort to see if & how we can try to accommodate our customers.
I am unfortunately not able to view your contact details in your post to make sure we get in touch with you to follow up. If you’d be so kind to get in touch via email at *** I’d be happy to assist.
With kind regards, Mandy - Customer Service Manager
Best regards,