1 reviews | Active since Jan 2017
Customer having an allergic reaction after informing them of her allergy due to their negligence.
Iam so disappointed, disgusted and furious with Romans Pizza, Sunrise, Port Elizabeth. So we order pizza but before finalizing the order my mother asks them is there Sodium Benzoate in their basting and they confirmed that they have checked! That there is no Sodium Benzoate in their basting. She also said no mayonnaise! And it is on the slip no mayonnaise! She also informed them she is allergic to Sodium Benzoate! And what do we find on the Pizza Mayonnaise which contains Sodium Benzoate!!!!!!!! After taking a bite she only realised it. She is now having a allergic reactions and you guys better pray to God that she is going to be okay! I will never for as long as I live buy Pizza from you guys again!!!! Even when I collected the order they assured me it had no Sodium Benzoate in it!!! Worst place in the world to buy food from!!! Obviously you guys don't understand what happens to someone that is allergic to something!
Hello Cameron,
Thank you very much for the valued feedback. We truly appreciate your support. We are so sorry to hear about your mother. It is vital to the success of our business to receive honest and constant feedback from our valued guests and I really appreciate you taking the time to inform us.
I can completely understand your concerns and assure you this will be addressed with urgency.
We will refer your feedback to the owner of the store who will be in touch with you as soon as possible. We would also love the opportunity to discuss your feedback. May you please share your contact details where we may reach you?
We will ensure your experience does not go unnoticed.
Thanks and Kind Regards
Hello Cameron,
Thank you very much for the valued feedback. We truly appreciate your support. We are so sorry to hear about your mother. It is vital to the success of our business to receive honest and constant feedback from our valued guests and I really appreciate you taking the time to inform us.
I can completely understand your concerns and assure you this will be addressed with urgency.
We will refer your feedback to the owner of the store who will be in touch with you as soon as possible. We would also love the opportunity to discuss your feedback. May you please share your contact details where we may reach you?
We will ensure your experience does not go unnoticed.
Thanks and Kind Regards
Thank you.
May you please direct inbox/message us the number as the site blocks personal information shared on the public space or please email us at ***
Thank you
Thank you.
May you please direct inbox/message us the number as the site blocks personal information shared on the public space or please email us at ***
Thank you