1 reviews | Active since Dec 2010
Completely disappointing service from Romans Pizza
I ordered 3 small pizzas from Romans Pizza in Klipfontein Road last night to have an easy meal with my family. When I got there, <br> FIRSTLY - the order was wrong - wrong toppings, wrong pizza, specific instructions not followed.<br> SECONDLY - I ordered thick bases and they ran out of thick bases but no one cared to contact me and ask me if I wanted thin bases. I still got there and paid for them and yet no one mentioned that there are no more thick bases. The pizzas were clearly not done yet - I wonder what is the point of phoning and ordering anyway. I was made to wait for about 20 minutes and Romans Pizza just decided for me that I will be having thin bases last night!!!<br> THIRDLY - when the order arrived, I was still not informed about the thin bases and the pizza were handed over to me and if I did not check, I would only find out about this when reaching home.<br> FOURTHLY - I was then offered to have my pizzas done over again with a thick base in the medium size. I agreed on the condition that it was not going to take long. When the pizza arrived, I had the surprise of only 1 of them being replaced - the wrong order.<br> <br> A COMPLETE WASTE OF MY TIME AND SPOILING MY EVENING!!!
Good morning Ashvind
Thank you for taking the time to contact us with feedback after your visit to our Klipfontien store.
We at Romans Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Kind Regards
Good morning Ashvind
Thank you for taking the time to contact us with feedback after your visit to our Klipfontien store.
We at Romans Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.
We will investigate this matter internally to ensure the responsible persons are taken to task and this matter resolved.
We will revert back to you with feedback as soon as this matter has been resolved.
Thank you once again for taking the time to bring this matter to our attention.
Kind Regards
