COLLET AND MR HANNES APPALLING CUSTOMER SERVICE.

Good day Sir/Madam,

I'm writing to you with a heavy heart due to a lack of service, *********** and disrespectful staff member(Collet,female) and so called store owner (Mr Hannes) at Romans Pizza, Alexandra,Watt Ave &, 3rd St, Wynberg. Last Saturday (08.02.2020) I went to the store placed my order for a pizza (Barbeque base, chicken & mushroom) which I repeated twice to make sure that Collet got it and she indeed confirmed it, there was only one customer when placing my order, then waited over 30 min for my order and finally my order came...I guess What " I was given a wrong order" by the same lady (Collet) who took and confirmed my order, I was given "BBQ CHICKEN & PINEAPPLE" instead of chicken & mushroom which I checked just before walking out, then went back to the counter and told Collet that my order was wrong, instead of her apologizing she just rolled her eyes and walked away to get the correct order...mind you "no apology whatsoever, then asked to speak to a manager whom she came, explained the situation to her, she was kind enough to apologize for the wrong order, which was okay then I asked to speak the owner (Mr Hannes) due to STINKING attitude received from HIS stuff member COLLET but he then told the manager that it wont be possible because he was too busy to hear his customer out, then I got super ****ed ,decided to cancel the order and get my money back, and Mr Hannes REFUSED to give me my money back...didn't wanna cause any scene then walked out.

I NEED THIS MATTER ATTENDED TO AND CORRECTED, CUSTOMERS DO NOT DESERVE SUCH TREATMENT ESPECIALLY FROM THE HIGH MEMBER OF THE ENTITY.

I NEED SOMEONE FROM THE HEAD OFFICE TO COME BACK TO ME!!!! I NEED MR HANNES AND COLLET TO BE DEALT WITH APPROPRIATELY.

Anticipating your feedback.

Thank you.