Can't order a pizza!!!! Don't deliver and don't take orders

Romance pizza need to look at there customer service. I tried for a half an hour to be put through to a specific shop. Call centre dropped my call a few times told me they can't put me through. Reason I want to order through the shop myself and not the call centre is that I order before through them and my order never got to me. Although it was confirmed that they put the order In the shop said they never recieved it. I have now installed the app it worked a few times now it does not I reversed me order and I could not order again. Now it is saying that I have to install a new app. The app does not want to install . So how do you want to do business. Finally someone at the call centre asked the manager of the specific store to call me someone called me I put on my order and then they tell me they don't deliver anymore I must phone Uber eats. Why is it so difficult to just order a pizza??? Do you want to do business romance???