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Nomzamo N

1 reviews | Active since Oct 2013

08 Oct 2015, 10:55

Bad service and attitude by Romans pizza staff

Yesterday my family and i went tobuy pizza around 8h55pm coming from Daveyton. When we arrived at the shop the waitresses were already cleaning the floor as they were about to knock off. We checked with the lady on the counter if we could sit down to eat and she said we can but they are about to close. When we got to the table the waiter cleaning as we were about to sit asked us who is going to serve us with an attitude because they are closing and left us there to confront the lady at the counter. We decided to get a take away as we could see we are not welcomed,my brother bought the pizza and some drinks we went to sit down to wait for the order. Some customers came in behind us while we were sitting. As time went by we could see that everyone was being served except us,when the last customer was leaving my brother went to check on whether our order was coming out since we've been waiting for more than 45minutes and those who came after us were served. They told us that the last order was taken out there are no more pizzas, we could have taken the pizza to the car on got back inside even though we did not leave the shop. I am greatly disappointed with their service.

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Replies (1)
Romans Pizza
Romans Pizza's reply08 Oct 2015, 11:05
Official
Hello nomzamonkosi,

Thank you for taking the time to contact us with feedback after your experience at our Northmead store.

We at Romans Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.

We will revert back to you with feedback as soon as this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards
Liana Stoltzer
Romans Pizza