MM
Maki M

1 reviews | Active since Jan 2015

21 Feb 2015, 12:55

Bad service

On the 18th of February I went to Romans to buy any 2 large pizza, because I'm on wheelchair I did send my son in and we were parking at the door, he came back with receipt showing R198 and I sent him back to explain that we need the 2 large for R99 but noma said they don't have system to return money to the card then we said cash is fine, they refused, then we went to the manager who was in the car outside, when we speak to him he gave us bad attitude and left us,he didn't care, he took us for granted, then we went back to the shop, by that time pizza was not done,my son was walking around like a stupid, he was humilated and disrespect, that was bad, please don't take people for granted by looking at them, we left the shop without nothing, all I want is my R198 back and no longer going to that shop.

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Replies (1)
Romans Pizza
Romans Pizza's reply21 Feb 2015, 14:50
Official
Hello masites1,

Thank you for taking the time to bring this matter to our attention.

We at Roman's Pizza pride ourselves in always delivering top quality products and service and anything that does not measure up to our high standards are therefore very disturbing to us.

We will investigate this matter internally to ensure that the responsible persons are taken to task and this matter resolved.

We will contact you with feedback once this matter has been resolved.

Thank you once again for taking the time to bring this matter to our attention.

Kind Regards

Liana Stoltzer
Romans Pizza