BAD SERVICE!!

Romans Pizza Croyden. The only reason I gave you star is in order to write this review. How convenient to have a drive through. Phone your order through and pick it up without getting out of your car. What is the problem then? Your continuously bad service. Every time we place a order there is something wrong. The pizza is cold, a topping or sauce is missing, the pizza is raw, you actually forgot to put through the order but then tell us while waiting, the kitchen is quickly cutting the pizza (for 20 minutes none stop) until we had to call for the manager to find out the truth. Sunday 03.06.18 we decided to give you another chance after not ordering from this branch for months. What a mistake!!! Get at the drive through, we greeted nicely and said pick up for Keyser. Your teller: Not saying/asking politely "sorry I did not hear you or please can you repeat what you said as I did not not hear you" No, the teller tells us "Come again?" How rude!! Then we have to hear the card machine is not working and being demanded to come inside to pay. Again not apologizing or being asked politely if we would mind to pay inside as the card machine is unfortunately not working. We wanted to cancel the order and all of a sudden there is a card machine in working order and available?? We were not dressed to get out of the car, but you know what? If the service was friendly and your teller polite towards us, my husband or myself would have gladly got out of the car in our pajamas to go and pay for the pizza inside. 0 out of 10 for this branch And again your pizza was not up to standard as it did not taste nice.