Bad service
<p>I called Romans Pizza Bothasig to place an order for collection and wanted a Tropical pizza with the bacon substitued for salami. The person on the other side of the line says that they are not allowed to substitute toppings! What a load of hogwash!!! Other pizza outlets allow this without any hassles.</p> <p> </p> <p>Then he calls the manager to the phone and I get told that if I want salami I will be charged extra!! Why will I be charged extra if you keeping your bacon and giving me salami in its place???</p> <p> </p> <p>I've ordered from them many times before (went into the branch) and was able to substitute my toppings! Why would this be different for a collection?</p> <p> </p> <p>Not very happy with this service!! Needless to say, they lost an order and they seemed quite fine with it.</p>
Hi Amanda, I'm sorry that we disappointed you with the experience you had whilst trying to place your order at the Bothasig store. I will make sure to get in touch with you via your personal email address that you provided with your post to address these concerns.
Kind regards, Mandy - Customer Service Manager
Hi Amanda, I'm sorry that we disappointed you with the experience you had whilst trying to place your order at the Bothasig store. I will make sure to get in touch with you via your personal email address that you provided with your post to address these concerns.
Kind regards, Mandy - Customer Service Manager
Hi Mandy,
Thank you for your response to my personal email and while I understand what you're saying it still does not justify that I was allowed to subsitute toppings in person but not over the phone.
If other pizzeria take-outs can handle this request, I don't see why you're unable to. What happens in a case where I'm allergic to pineapple for argument sake? I'm not allowed to subsitute this for mushrooms? I find this totally absurd!
This may seem petty, but I'm not in agreement with your kitchen staff not being able to handle such requests or making blunders.
Anyway, guess I will just keep ordering from Debonnairs then as they don't seem to have any issues subsituting topping!
Hi Mandy,
Thank you for your response to my personal email and while I understand what you're saying it still does not justify that I was allowed to subsitute toppings in person but not over the phone.
If other pizzeria take-outs can handle this request, I don't see why you're unable to. What happens in a case where I'm allergic to pineapple for argument sake? I'm not allowed to subsitute this for mushrooms? I find this totally absurd!
This may seem petty, but I'm not in agreement with your kitchen staff not being able to handle such requests or making blunders.
Anyway, guess I will just keep ordering from Debonnairs then as they don't seem to have any issues subsituting topping!