ML
Marna L

1 reviews | Active since Oct 2016

26 Oct 2016, 14:44

Bad service

<p>55 mins waiting time. Later orders come out before earlier ones like 71 before 64. Bad. Really bad. Staff unprofessional. Calling out wrong order numbers for collection, noisy, runs after customers, they don't know what is going on. Customer before me tells the staff he has been here over an hour. RATHER CLOSE YOUR DOORS IF YOU CAN'T DELIVER. </p> <p> </p> <p> </p>

0
Replies (2)
Romans Pizza
Romans Pizza's reply27 Oct 2016, 08:45
Official

Hi Marna,

I'm really sorry that you had such a frustrating experience at the store, and that we disappointed you. I am sending your feedback through to the store owner so that we can make sure we address this.

Kind regards, Mandy - Customer Service Manager

ML
Marna L's update12 Nov 2016, 07:21
Reviewer Update

Manager addressed the matter immediately and arrived at the shop too.