Bad online and delivery service

To whom it may concern,

I am extremely disappointed in the service and food quality I received from Romans Pizza Denlyn Mamelodi.

Your online ordering service was a complete disappointment from start to finish. I paid extra for additional toppings, including extra cheese and shrimp on the seafood pizza, as well as extra bacon on the other pizza, yet those extras were barely visible or completely missing. Customers pay hard-earned money expecting to receive exactly what was ordered, not careless service and poor-quality food.

What made the experience even worse was the condition in which the pizzas arrived. The delivery driver handled the order so badly that the pizzas arrived completely disfigured and unappetizing to eat. It honestly looked like no care or respect was given to my order at all.

I did not ask for charity or a favor — I PAID for this order and expected decent service and edible food. Instead, I received damaged pizzas and missing toppings, which is unacceptable from a business representing the Romans Pizza brand.

Luckily, I have taken photographs of the pizzas and the condition they arrived in, and I will also be forwarding this complaint, together with the pictures, to HelloPeter and other public platforms if this matter is not handled properly.

I am requesting:

1. A full refund for this order. 2. Immediate feedback regarding this complaint. 3. Better quality control and professionalism from your staff and delivery service.

This experience has left a very negative impression, and I sincerely hope management takes this complaint seriously.

Regards,