BAD CUSTOMER SERVICE FROM LEBOHANG MOHALE
On the 28 Aug 2019, i visited Roman Pizza Jean Crossing around 17:53, I was assisted by a lady by the name Lebohang Mohale, she took my order and she was rude. I then sat down waited for my order, after 45 minutes waiting, i then decided to go back to her and ask if my order was not ready since i waited so long, instead she ignored me and her friend came and told me that my order was ready long time ago. I then asked them why they didn't call my order number since i was there and i never heard them calling my order number instead she laughed. I was then given a cold pizza because the staff failed to let me know that my order was ready. I was so disappointed with the bad service i received from Roman Pizza Jean Crossing.
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Replies (1)Romans Pizza's replyOfficial
30 Aug 2019, 09:02Hi Nomsa,
I'm so sorry for the disappointing experience you had at the store having to wait for your order for so long! I tried calling on the number you provided but was not able to get hold of you. I will get in touch via email as well to make sure that we attend to this.
With kind regards,
Mandy - Customer Service Manager
I'm so sorry for the disappointing experience you had at the store having to wait for your order for so long! I tried calling on the number you provided but was not able to get hold of you. I will get in touch via email as well to make sure that we attend to this.
With kind regards,
Mandy - Customer Service Manager
Romans Pizza's reply30 Aug 2019, 09:02
Official
Hi Nomsa,
I'm so sorry for the disappointing experience you had at the store having to wait for your order for so long! I tried calling on the number you provided but was not able to get hold of you. I will get in touch via email as well to make sure that we attend to this.
With kind regards,
Mandy - Customer Service Manager
I'm so sorry for the disappointing experience you had at the store having to wait for your order for so long! I tried calling on the number you provided but was not able to get hold of you. I will get in touch via email as well to make sure that we attend to this.
With kind regards,
Mandy - Customer Service Manager
