RM
Refilwe M

1 reviews | Active since Aug 2016

10 Aug 2016, 17:12

Bad customer service and handling of staff

<p>Went to Romans on Saturday evining bi Pretorius street nd Vanderwalt soo never seen a long interlectual supervisor worse black skined like his fellow collegues soooo rude over his stuff like its his fathers store whilst hes just an employee there to work for survival like all other employees please Romans managment u gys just need to teach or get ur employees on training for communication a store is not just made a succes bi one person or 2 but us customers nd your employees....A lady was buzy with customers all patient kind and assistful for the fact that the eft declined the rude supervisor whom i forgot his name Paul or something rudely shouted at a poor lady fr just not cancelling the transection...why list dont call de poor employee to the back talk professionaly to her than screem making the ugly bossy face like hed have swallowed her poor body out ..

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Replies (1)
Romans Pizza
Romans Pizza's reply10 Aug 2016, 18:51
Official

Hi Rifilwe,

I'm really sorry that you had to witness such unprofessional behaviour at the Pretoria Central store on Saturday evening, this is certainly not the experience we want for our customers! I am going to look into the matter further and contact the store to make sure that this is addressed. I am also going to escalate your feedback to the store owner and ask that they contact you personally to offer their apology.

Thank you for taking the time to let us know about this,

Kind regards,

Mandy Coetsee - Customer Service Manager