Bad Customer service

We placed an order at 12:30 Roman Pizza Maponya mall. Came back an hour later only find that our "mistakenly" taken by an Uber driver so we have to wait 15 more minutes.

No apology from at all from the Manager Raymond Mudau who gave us attitude and utterly told us it's not his fault and he still busy serving customers as if we are not customers. He said he will not apologize bacause it's not his fault that order got lost and there's nothing he can do either than giving us free pizza or we can cancel the and take a refund.

I was so embarrassed and angry to be treated in this manner by a Manager who lacks basic customer etiquettes and does not take responsibility. There was a lot of back and forth for literally 15 minutes but still there was no apology because we gonna get a free large pizza. Mind you all this happens infront of my spouse and a 3 year old son. This wasa very bad experience.