Bad customer service

<p>I went to romans pizza in northmead 21/12/2016 at 09:20pm. When we got there the door was open so my boyfriend went in to order and was told they are closed even though the site on the internet says they close at 10:00pm. I then phoned the store to place an order and was told that they are already closed. I was then transferred to the store manager who told me the same thing. According to me this is completely pathetic customer service! When I told the manager that she came off very rude and told me that their head office needs to still update the times in the site, even though it's been like that for quite a while, she also told me the staff was cleaning And that's why the door was still open. I then told her that I would be reporting the incident and was told that it's fine I must do that! I would like to know what is going to be done about this?!</p>