BAD CLIENT SERVICE
Customer service:Called the store to order pizza and was told to wait an hour till collection .Got there and was asked to wait an extra 30 minutes, to my surprise I was now addressed by a very ****** guy who felt the need to tell me he owns the shop and he wont apologize for the time I waited there by the name of" Robert the manager "I was addressed and told all of that in front of clients, I guess that's the training given to Managers to deal with clients .a very nice cashier lady who later had to get my order because the manager decided to not call my order to show me he owns the shop. I was number 539 and manager called orders till 547.
#client service #Romans Pizza madelief
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Replies (1)Romans Pizza's replyOfficial
27 Mar 2020, 10:13Hi Gwyneth,
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website. With kind regards, Mandy - Customer Service Manager
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website. With kind regards, Mandy - Customer Service Manager
Romans Pizza's reply27 Mar 2020, 10:13
Official
Hi Gwyneth,
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website. With kind regards, Mandy - Customer Service Manager
We're really sorry to hear that you had such a disappointing experience with your order! We unfortunately do not have any access to your contact details on this platform. You are welcome to get in touch with us directly at our Head Office so that we can make sure we assist you in having this attended to. All our contact details are listed and available on our official website. With kind regards, Mandy - Customer Service Manager
