Appalling behaviour by Manager

I would like to lodge a complaint about the appalling service received from your Mall@55 branch. I proceeded to telephonically place an order and was assisted by a person (whom I subsequently discovered was the manager) by the name of Reuban. I informed him that i wished to order the vegetarian pizza however, since I do not eat fresh tomatoes, he can perhaps replace same with chilli. He confirmed that this would be possible and the order was placed. I arranged for a friend to collect the order for me and upon opening the pizza, discovered that the pizza still had fresh tomatoes and had a chilli base. Upon us phoning Reuban, he immediately became hostile and defensive, insisting that it was a "misunderstanding" and they are not at fault. He than proceeded to accuse me of lying. Thereafter, he hung up the phone. At my own cost, I drove to the branch however was met with the same attitude. Shouting and aggressive behaviour towards a customer that merely wants their order rectified is shocking and disgusting to say the least. He refused to provide us with the owners number, instead pointing to the menu and stating that we may phone "whomever". I sincerely hope that this incident is investigated as it has definitely put me off from purchasing anything at your stores again.

(A special thank you to Ayanda Khumalo for taking our call so late at night. It is too bad that the owner refused to answer our calls)