CS
Christelle S

1 reviews | Active since Nov 2017

15 Sept 2020, 12:48

Appaling service from Romans Lambton

Absolutely Appalled by the service from Romans in Lambton! Taking 2 hours to deliver our order and not getting any proper feedback except the staff telling us the order is out and the driver got lost. I had to keep following up with them and had to give my address to them 3 times (which was on the online order), and waiting 2 hours for them to deliver 3 simple items, and on top of that they were so rude when speaking to them!?

I will never support them again!

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Replies (1)
Romans Pizza
Romans Pizza's reply15 Sept 2020, 12:58
Official
 Hi Christelle,

I am so sorry for the terrible & frustrating experience with your delivery order! I will make sure this is escalated to the store owner to be addressed and attended to with the urgency it deserves. The owner will also get in touch with you personally to follow up
With kind regards, Mandy - Customer Service Manager