Disgrace

I called to place an order at 18:10 and was told that the food will be ready in 20 minutes. An hour and 10 minutes later I received the pizza and was told that my pasta was not ready yet and while I was waiting for my pasta the pizza was getting cold and still had to wait another 10 minutes for my pasta. Total time I waited was an hour and 20 minutes while my wife and 1 year old son was waiting in the car. When I got home I realized that they did not give my cold drink. The lasagne that we had waited so long for I would rate 5/10. I'm very disappointed in the service and quality of food received tonight.