Poor service! Staff do not compliment the restaurant well. The portion of dessert was incredibly small (The food [main course] was good thou).

The email below have been sent to the restaurant on the 18th and 20th of Feb. I called in and was advised that they did receive the email. From then to now no as arrangement has been made with me, with regards to me poor experience at a 5 star restaurant!

Dear Roma

I have a small complaint.

Firstly I would like to give the chef compliments of the food that we ordered, both meals were absolutely delicious.

1.

I spoke to Donne, who initially did my booking. Then, On the 13th I spoke to Morisha and advised that I require my meals to be ready upon arrival. I also advised her that I will email her my order which I did.

(Please see my trailing mails.) When I did not receive a response I called on the 14th around 11:20am to confirm receipt of my email. My call was answered by Tony. He took down my order telephonically. But prior to that he asked if I had paid a R400 deposit fee. I was taken back by that question as I spoke to two other employees from Roma and they didn't demand a R400 up front payment. Anyways, I advised Tony that I did not pay a R400 deposit fee, had I been asked this earlier I surely would have made payment. What beats me is that I wont be calling in to ensure that my food is ready if I wasn't gonna come thru.

2.

I had my reply to my email just before 12pm on the 14th of Feb, and my appointment was at 12pm.

When I do get to the restaurant I had a further wait as my food was still being made (not a long wait, but my food wasn't ready upon arrival as requested).

I confirmed my order via email and telephonically long in advance so I can't seem to understand the wait.

3.

However there was a small discrepancy with my dessert, my waitress advised that we will receive 2 small pieces of cake (from the trolly of cake selection) and a small portion of ice cream. We only received 2 small pieces of cake, no ice cream and we were billed for both slices of cake.

We didn't query or complain at that time as I was on break and needed to get back to work.

There is one more thing that I needed to make mention of.

The cake trolly had about 6-8 cakes on it , but we was given an option to choose from 4 cakes only.

Also the guy serving the cakes told her names of the cakes so quickly that we couldn't understand it.

Why were we not allowed a choice from all the cakes that was on the trolly?

Tip: Please have the names of the cakes on the cake so we can read it for ourselves, this will make selecting easier.

After reading my email it is quiet clear that all staff at Roma are not following the same pattern, please see into this.

Overall the food was absolutely delicious, service from waitress was good, seating was great, dessert was "okay" and there is certainly room for improvement for all staff to be more efficient and on the same page so there will not be any future misunderstandings.

I trust that my mail will be treated with great priority and the points listed above will be improved on. I look forward to my next visit to Roma, hopefully soon.

Please note: I did send this email thru on the 18th of Feb to *** , today when I called to do a follow up I was advised to send it to this email address.

Thank you

Warm Regards

Ms. Hoosen

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