GP
Gavin P
1 reviews | Active since Sept 2018
10 Sept 2018, 13:54
Roll-up Serranda. VERY POOR SERVICE
Very poor after sales service. You have to send numerous emails before someone responds , they ignore messages and don’t follow up with urgent requests.
I have been waiting 3 weeks to have roller door repaired. The technician who came to site explained one thing to me and then I get a quote from the company for something else. When I ask for an explanation no one gets back to me. The roller door is 2 years old. Not impressed
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Replies (2)
Roll-Up Serranda's replyOfficial
09 Nov 2018, 13:55Dear Mr. Pearl, Thank you for taking time to contact Roll-Up Serranda and express your dissatisfaction with the after sales service received, it is only with feedback like this that we can better our service, thank you for bringing this to our attention. Please accept our apologies for the frustration and inconvenience caused, we have dealt with the problem internally and this is certainly not the way we deal with our customers. We trust that your door has now been rectified to your complete satisfaction, and again sincerely apologise for any inconvenience caused. Should you have any further problems or concerns, please do not hesitate to contact us directly.
Roll-Up Serranda's reply09 Nov 2018, 13:55
Official
Dear Mr. Pearl, Thank you for taking time to contact Roll-Up Serranda and express your dissatisfaction with the after sales service received, it is only with feedback like this that we can better our service, thank you for bringing this to our attention. Please accept our apologies for the frustration and inconvenience caused, we have dealt with the problem internally and this is certainly not the way we deal with our customers. We trust that your door has now been rectified to your complete satisfaction, and again sincerely apologise for any inconvenience caused. Should you have any further problems or concerns, please do not hesitate to contact us directly.
GP
Gavin P's updateReviewer Update
16 Nov 2018, 10:59Seeing as this site doesn’t allow you to remove posts I’d like to add a comment following my initial post.
Roll up Serranda eventually resolved the issue at hand and since then Scott has been fantastic and his follow up service has been great. So even though I had a bad initial experience I must commend the company for satisfying the client in this regard.
GP
Gavin P's update16 Nov 2018, 10:59
Reviewer Update
Seeing as this site doesn’t allow you to remove posts I’d like to add a comment following my initial post.
Roll up Serranda eventually resolved the issue at hand and since then Scott has been fantastic and his follow up service has been great. So even though I had a bad initial experience I must commend the company for satisfying the client in this regard.